Mark Havel
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Recent activity by Mark Havel-
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How to Access Office 365
SummaryHow to request access, download, install, and activate Microsoft Office from Self Service. NOTE: Before downloading Microsoft Office, please note that this software is not provisioned to all...
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How To Connect to Global Protect VPN
Summary How to connect to the GlobalProtect VPN on a Mac or a Windows PC. NOTE: You must have DUO Two-Factor Authentication configured before connecting to the VPN. You can set up your DUO 2FA by f...
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How to Backup Your Computer
Summary How to back up your most important data by using Chrome Accounts and Google Drive for Desktop. Your computer should be backed up BEFORE an issue occurs. The steps below are simple, proac...
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Gmail - Personal Email Alias
Summary Answers to common questions about creating a Gmail alias. About Personal Email Aliases Zendesk IT is not able to accommodate requests for a personal email address alias at this time. If y...
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Workday - How To Change Your Preferred Name
Summary How to change your Preferred Name in Workday. For information on how to change your Legal Name, please see this article. NOTE: Your name change should take effect within 24 hours. If you ha...
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Troubleshooting MacBook Pro Battery Issues
Summary How to troubleshoot and resolve issues with your computer battery. Issues may include poor battery life, a status message saying the battery is "Not Charging", or your battery level decreas...
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How to Resolve Keychain Errors
Summary How to utilize the Self Service app to resolve macOS Keychain problems including prompts, pop-ups, "Local Items" notifications, and errors. If you have any additional questions, please send...